January 31 @ 12:00 pm
PRSA January Luncheon: The Home Depot Warehouse – Best Practices in Internal Social Media
About the Program
The Home Depot’s internal social media platform, called Warehouse, is a voluntary-use community that has been connecting over 315,000 associates since 2008. Warehouse brings associates together across stores, departments and time zones. It’s a place to discuss everything from customer questions to community service projects. It’s a forum to collaborate and solve business problems in real time, share best practices, recognize exceptional performance, and build relationships. Warehouse is integral to The Home Depot’s overall interconnected retail business strategy of leveraging technology to create a seamless and exceptional customer service experience in stores and online.
About the Speaker
Katrina Blauvelt is the senior director of digital communications and Story Lab for The Home Depot. She is responsible for engaging associates to live The Home Depot values and deliver excellent customer service through strategic two-way communications programming and storytelling.